Returns & Order Issues
Returns
We want you to feel confident in your Bodystry purchase. Unopened and unused products may be returned within 30 days of delivery for a refund.
To be eligible for a return, products must be unopened, unused, and in their original packaging with all seals intact. For health, hygiene, and product-integrity reasons, we are unable to accept returns of products that have been opened, used, or had their protective seal removed.
To request a return, please contact hello@bodystry.com within 30 days of delivery with your order number. Once your return is approved, our team will provide instructions for sending your item back.
Original shipping charges, if applicable, are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We encourage you to review product descriptions, ingredients, and product recommendations carefully before placing your order. Not sure which formula is right for you? Try our Find Your Match Formula Finder before purchasing.
Skincare experiences and results may vary from person to person. We recommend patch testing before full application to ensure the product is suitable for your skin. Personal preferences regarding scent or texture, and preference-based concerns do not qualify for a return or refund.
Damaged, Defective or Incorrect Items
Your order should arrive exactly as expected. If an item arrives damaged, defective, leaking, or you receive an incorrect item, please contact us at hello@bodystry.com as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
- A photo of the shipping label, if applicable
Once we receive the information, our team will review the issue and determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Please Do Not Discard Damaged Items
Please keep the affected product and its original packaging until our team has completed its review. We may need additional photos or information to process your claim.
Order Issues & Missing Items
If your order arrives with an item missing or you believe you received the wrong quantity, please contact hello@bodystry.com with your order number and details of what you received so our team can investigate.
Order Changes & Cancellations
Because orders are processed quickly, we cannot guarantee that an order can be changed or canceled after it has been placed. If you notice an error in your order, contact us as soon as possible and we'll do our best to assist before fulfillment begins.
